Frequently Asked Questions

How do I get a site?

Step 1: The club assigns a webmaster. This is the person who will build out the club website. 

Step 2: Webmaster completes a club interest form.  

Step 3: The webmaster, as indicated on the club interest form, will receive an email when the site has been created. The webmaster will confirm his or her access and log into the site, using directions found here: 

· Module 0 – Site Security 

·Module 1 – Accessing the Site 

Step 4: The webmaster will complete the remaining training modules. The training is located at a dedicated training site. There is also a YouTube channel dedicated to teaching webmasters on how to use the platform. 

---

Q: Can we use our own domain name?

A: Yes. The site comes with a domain but you can obtain your own domain name and create a domain forward if you wish. Info here.

Q: Can I manage members with the club site?

A: The club sites are public-facing websites intended to promote clubs to the community. All club business should be done through the Kiwanis Engage platform

Q:  Is there a way to allow volunteers to sign up for events?

A: There is a forms engine that can be used for several scenarios including those that collect payment, sign-up information, contact information, etc.

Q: Can we add plug-ins to our site?

A: Due to security, compatibility and performance considerations, we are keeping the plug-ins to a minimum. If you have a need that requires a plug-in, we will always consider it.

Q: Can I change page templates or layouts?

A: Yes. Page templates are selected on a per-page basis while editing a page. In the page editor, look for the Template dropdown in the right-hand settings panel. Templates control layout (such as full width or sidebars), not overall site design.

Q: Can I add custom CSS to my club website?

A: No. Kiwanis Club Sites do not support custom CSS. The page editor supports basic HTML for content only. Any CSS entered into the editor will appear as plain text and will not be applied. Styling is managed at the platform level and cannot be customized by individual clubs.

Q: How can we get support and learn how to use the club sites?

A: Each district has at least one club site trainer that you should contact for anything related to the club site platform. We also created this website that has plenty of resources including a link to our YouTube channel.

Q: How do I set up PayPal or Venmo for my club’s fundraising?

A: PayPal asks you to classify your organization type during setup, and choosing the wrong option can cause problems. See our guide: Setting Up Online Payments (PayPal / Venmo)

---

A word about third-party platform integration

While clubs have the autonomy to select digital tools of their choice it is crucial to note that untrusted and unsupported third-party platforms such as MemberDay, ClubRunner, etc. will not be integrated with the Kiwanis membership database. This decision is grounded in our commitment to cybersecurity, privacy, and maintaining business continuity, especially when dealing with untrusted and unsupported third-party technology platforms. It is imperative to consider the potential risks associated with third-party platforms, notably their potential lack of security controls, privacy controls, unpredictable pricing structures and uncertain longevity in the marketplace. This contrasts starkly with our member-driven and supported tools, which are reliably integrated with organizational data and provided at no additional cost, ensuring both stability, security, privacy and financial predictability long-term.

Furthermore, we are excited to announce that Kiwanis Engage has launched. This innovative platform, along with the complimentary club WordPress platforms, is set to offer more features and value compared to existing third-party tools like MemberDay or ClubRunner, and this will be available to clubs at no additional cost. Significantly, Kiwanis Engage will be securely connected to the Kiwanis membership database, eliminating the need for duplicate data entry and synchronization, a challenge currently faced with unsupported and untrusted third-party platforms.

We encourage you to use Kiwanis Engage and take advantage of the enhanced functionality and convenience, comfort and stability that it brings to our clubs long term.